Multi-channel customer experiences

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Great customer experiences provide context to every interaction, and allow communication over the best channel for the customer. This session will pull together all the current and newly announced real-time communication capabilities, and show how TaskRouter can orchestrate the interactions dynamically to match the right communication with the right person. To illustrate the point, Twilio engineers will show an actual implmentation of multi-channel communcations in a environment.

SIGNAL San Francisco 2015

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