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Improving Communication through Transactional Analysis

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An important part of agile leadership is improving communication between people. M. Spayd and M. Hamman are talking about shifting from directive – "managing for results" leadership style to catalysing – "designing environments that create results" style. Lyssa Adkins recommends avoiding asking ”Why don’t you…?” questions when coaching, as being too offensive. Clean language methodology promotes better clarity of communication. All mentioned recommendations are excellent but they require changes in behavioural patterns, which is not easy to achieve. Additionally, they do not give complete answers on the following: how to discover dysfunctional behavioural patterns, why we are ending up in them in the first place and how to manage to avoid them? I’ve found answers on these questions in Transactional Analysis (TA) theory, created by psychiatrist Dr. Eric Berne. I’m using TA as a tool for improving the dysfunctional communication. My main focus is on the ”games people play”. A game is a series of transactions between two or more people, which follow a predictable behavioural pattern, resulting in a predictable outcome. When we have understood these games, we can successfully break some of the ”bad” behavioural patterns. In my interactive talk, I’m going to present the basic parts of the TA theory as well as to analyse some of the typical ”games” and show how they can be discontinued.

ACE Conference

ACE! is the largest regional conference of its kind in Central Europe, attracting people from all over the region. We're really excited about ACE! 2017 which combines two one-track conferences into...