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Challenges building a call center with 3rd party APIs

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Even with the help of third party APIs (Twilio, Tropo, Adhersion, etc.) that provide telephony functionality, there are mayor design challenges involved when building a call center. But thanks to the ruby community and the availability of incredible gems and libraries this task is now simple enough that just a few developers can build and replicate full feature telephony systems.

RubyKaigi 2013

The untold kaigi begins.