Arthur Louie, Jody Bleyle
A software tester can be a tech writer’s best friend, and vice versa. Jody (writer) and Arthur (tester) work together on APIs at Salesforce.com, and we’ll talk about the tools and techniques we use to improve the quality of both our software and our documentation at the same time.
While our APIs are still in development, we gather feedback internally. We established an API design review board to approve every API change -- this made a huge difference in ensuring that we offer a c