It’s part of our job to figure out complex situations. The need to think the customer experience through on several channels challenges us to envision a cohesive system that delivers delightful experiences. Systems thinking is a relevant tool for designers and entrepreneurs facing this challenge, helping us to untangle complexity, to consider the business implications, impact and ethics of the interactions we are creating. In this workshop, we will explore how to apply systems thinking theory to designing digital products. The workshop will be a combination of lecture and hands-on exercises. We’ll work on a Business Model Canvas and on a Rich Picture Diagram in small groups. Each group will be tasked for coming up with a plan for monitoring and evaluating the system. There’ll be time for group presentations and discussions.