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Customer Service Transformation in Travel

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Transforming Kuoni GTA’s customer engagement model: Cognizant in partnership with Kuoni GTA has transformed customer engagement for 500+ multi-channel customer service agents handling over 6,000 customer queries and exchanging over 20,000 emails per day. Join us to find out how Kuoni GTA improved its customer service and optimised its operational efficiency by modernising its contact centres around the world with Salesforce Service Cloud, helping its customers keep up with the demands of holidaymakers and business travelers all over the world.

Travel Technology Europe 2017

Travel Technology Europe hosted at Olympia London, welcomes its 15th year with two days of peer to peer networking, social events and 1-2-1 appointments between attendees, industry experts and supp...