TOPIC: WW (formerly Weight Watchers) fmr Product VP on Data-Driven Customer Experience
As product managers, we are required to be customer-centric. That said, the ways in which we interact with customers are often overlooked. How can product managers build better products through data-driven analysis of their customers’ needs? WW (formerly Weight Watchers) fmr Product VP Nicolas Chikhani shares best practices for optimizing the customer experience - from customer service engagement to building every touch point with your customers in mind.
About The Speaker: Nicolas Chikhani is the Chief Product Officer at Feelmore Labs, a Brooklyn-based stealth startup focused on a new category of wellness devices. He also teaches a class at Columbia University on Product Management and Business Analytics. Previously, he spent 6 years at WW (formerly Weight Watchers) where he held various leadership Product Management positions, including VP of Product. Prior to that, he spent 4 years at Morgan Stanley. He holds a Masters in Financial Engineering from Columbia University and a Masters in Engineering from ENSTA in Paris, and currently lives in NYC.
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