Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity?
In this full-day workshop, Patrick Quattlebaum (Harmonic Design CEO and co-author of Orchestrating Experiences), will teach you how to zoom out and help others tackle holistic design challenges. You will practice methods ideal for breaking down boundaries that prevent the implementation of more cohesive, sustainable customer journeys. You will gain confidence to more effectively and efficiently facilitate cross-functional collaboration.
This workshop is an intermediate level workshop intended for practitioners looking to zoom out and practice more holistic design for services and products. It’s especially appropriate for those who work in medium to large organizations that operate in multiple channels and contexts.