User experience designers are trained to develop deep understanding of the people for whom we are designing. We do research, develop personas, even involve users in our design activities. We’re taught to think about users as people just going about their lives; as designers, we’re supposed to help them along their way and, when possible, delight them.
But what happens when we must account for people with less noble, perhaps even fraudulent, intentions? What are we to make of people who want to break our designs and undermine our businesses? In this session, UXD will talk about ways of designing for (or against) fraudsters without sacrificing empathy.
Happy Hour: 6-7pm
Sharon Bautista is a Chicago-based user experience researcher and designer passionate about helping complex businesses create transformative digital experiences. She has led UX teams both agency- and client-side. Passionate about mentoring emerging designers, Sharon also teaches part-time in the Interactive Arts Department at Columbia College Chicago and was also recognized in Crain's Chicago Business Tech 50 List.
Food and drinks provided by Centro.