6:30pm: Food & Networking
7:00pm: tech talk:
*** Please arrive by 7 PM due to Security ***
COTA stands for Customer Obsession Ticket Assistant, a tool that uses machine learning and natural language processing (NLP) techniques to help agents deliver better customer support. Leveraging our Michelangelo machine learning-as-a-service platform on top of our customer support platform, COTA enables quick and efficient issue resolution for more than 90 percent of our inbound support tickets, surfacing daily on our platform across 400+ cities worldwide.
In this event, we discuss our motivations behind creating COTA, outline its backend architecture, building the COTA backend with NLP and ML and showcase how the powerful tool has led to increased customer satisfaction.
Huaixiu Zheng is currently a Senior Data Scientist in Uber’s Applied
Machine Learning team focusing on applications of Natural Language
Processing, Deep Learning and Conversational AI Systems. He is a major
contributor to several ongoing efforts at Uber in using deep-learning based NLP/AI technologies to empower business use cases.
This event is brought to you by ACM chapter at sf/bay.
you also can join the talk online:
Time: Apr 18,[masked]:00 PM Pacific Time (US and Canada)
Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/821687355
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International numbers available: https://zoom.us/u/bsjYnPmop
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