Tips and Techniques for Your Next Service Design Project (with Jesse Szygiel)

May 16, 2018 · Philadelphia, United States of America

More than ever, businesses across industry types are understanding the need for a holistic, strategic experience for the success of their products and services. Because of this, Designers are in high demand to help provide this vision and it is becoming a requirement for us to know how to approach these types of challenges.

With over 5 years of involvement on several service design projects, Jesse has had the opportunity to iterate from his experience and craft a methodology that effectively and efficiently establishes a successful engagement. During this discussion, he will explain the importance of setting expectations, share his workshop activities approach, and showcase process maps and deliverables with different levels of fidelity. The goal is to highlight some basic practices that you can leverage as a foundation for your next service design engagement.

6:00 - 7:00 pm: Networking
7:00 - 7:45 pm: Presentation
7:45 - 8:00 pm: Q&A


Jesse Szygiel is a User Experience Designer with 10 years experience. He's had the opportunity to work across multiple industries solving complex business problems that range from software applications to service design solutions. His skills include strategic research methodologies, conceptual design thinking, and visual execution.


Since 1993, EPAM Systems, Inc. (NYSE: EPAM), has leveraged its core engineering expertise to become a leading global product development and digital platform engineering services company. Through its ‘Engineering DNA’ and innovative strategy, consulting, and design capabilities, EPAM works in collaboration with its customers to deliver innovative solutions that turn complex business challenges into real business opportunities. EPAM’s global teams serve customers in over 25 countries across North America, Europe, Asia and Australia. EPAM is a recognized market leader among independent research agencies and was ranked #12 in FORBES 25 Fastest Growing Public Tech Companies, as a top information technology services company on FORTUNE’S 100 Fastest Growing Companies, and as a top UK Digital Design & Build Agency.

Learn more at and follow us on Twitter @EPAMSYSTEMS and LinkedIn (


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