The Art and Science of Customer Success with April Oman

Mar 19, 2018 · Kitchener, Canada

• What we'll do
Customer Success is both an art and a science. To retain and grow your customers, you need soft skills, as well as measurable actions to create, collect, analyze, and iterate data. Learn how to set-up a customer success function and drive consistent outcomes for your customers and company.

About our speaker, April Oman:
April is responsible for D2L’s end-to-end customer experience, from the moment their initial onboarding begins, throughout their entire journey of launching, optimizing, and expanding their adoption of the Brightspace platform and relationship with D2L. With a passion for enabling customers and helping them achieve their goals, April guides how D2L uses their feedback to drive change and how the company works internally to serve their needs. She oversees several globally distributed teams that are jointly responsible for ensuring the quality and seamlessness of the customer experience. Her group includes D2L’s client services and consulting, training, global support, technical account management, customer success management, community, and documentation teams.
April’s extensive background in customer engagement and experience extends well before the time she joined D2L. Previously, she held leadership positions in the areas of client success and technology program management with Zuora, Salesforce, and Cornerstone OnDemand.
Known as a customer success leader, April is also a frequent speaker at industry conferences and an advisor to start-up companies and customer success professionals around the world. She holds an M.S. in Industrial/Organizational Psychology from San Jose State University. • What to bring
Some attendees like to bring a note-book to jot down ideas during the session.

• Important to know
Join us at D2L in the Tannery on Monday, March 19 from 6:30-8:30pm. Take the elevator to the 3rd Floor where a D2Ler will greet you. This is a free event that is open to the public.
We will have hot & cold apps, as well as cold beverages & craft beer. RSVP today on Meetup.

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