Customers FTW! How to win at customer service

May 12 - 13, 2015 · Boston, United States of America
Customers For The Win!
You know customer service is the unheralded star of the bottom line. But do you know how to get the most ROI?
Find out from experts from some of the leading Boston-area companies: Hubspot, Wistia, Litmus, Automattic, Grasshopper, and San Francisco's Olark live chat. 
Join us for this free and totally fun event for Boston's software community.

Learn from these amazing speakers:
Changing the Narrative Of Customer Success | Problem First, Solution Second
Naike Romain, Senior Customer Success Manager, Hubspot

Customer Support: A Game of Seconds
Jordan Munson, Technical Champ, Wistia

Dude, read the docs!: Making help articles accessible and actionable
Danielle Lavoie, Customer Service Manager, Litmus

Steal This Idea: The Five Whys
Simon Ouderkirk, Happiness Engineer, Automattic


Customer Case Study
Taylor Aldredge, Ambassador of Buzz, Grasshopper

 Hosted by Ben Congleton, CEO, Olark




GO TEAM!
In this friendly competition, we'll pit two forms of service, phone and live chat, against each other to see which one can help you deliver satisfying, fast and effective customer service, for sales and support.
Join the fight against boring customer service!
THERE WILL BE FACE PAINTING. And beer and snacks and cake. Wear your own team t-shirt an we'll get you great pics, courtesty of Pretty Instant!
                    
                                        

This event brought to you by Olark live chat and Grasshopper Virtual Phone System

Presented at WeWork Fort Point. Become a member at WeWork, where you can focus on building your business. WeWork designs spaces for collaboration, transforming buildings into dynamic communities. They connect awesome businesses through weekly events and digital technology while providing amenities--from phone booths to game lounges--that give growing companies the stability they need to succeed. This event is for those 21 and over.
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