Conversational UI and Messaging

Sep 20, 2016 · Amsterdam, Netherlands

Doors open: 18.30

First speaker: 19.00

Unfortunately we can't send you this announcement through your FB messenger or Whatsapp, so we will have to make due with use this traditional form for now.

Our next meetup will be around two closely related trends: conversational UI and messaging platforms replacing the traditional browsers and apps. 

These trends are about the how and the where of the way we will access the internet:

How: ‘Conversations’ will replace GUI as the dominant user interface

Where: Bots within messaging services will replace apps and websites. Messaging apps are becoming a second homescreen for many people, and more and more brands see that these are valuable platforms to connect with their customers.

Big companies and startups are on a gold rush to build their sales and support bots, but are bots the best tools for every use case? are Natural Language Processing and Machine Learning developed enough to support those use cases without destroying the user expectations? or should companies refocus and start thinking how can they attack messaging tools with reliable solutions that can follow technology and get smarter over time? 

In the next Product Tank we will talk about Messaging Bubbles, Bots, Natural Language Processing and Machine Learning to explore the new potential opportunities that these technologies and platforms will spawn in the future for corporate companies and startups. 

Speakers:

1. Vincent Ulmer - Botboys

Vincent is co-founder and consultant at BotBoys. With his team, he developed bots on messaging apps for NOS, ABN and many other Dutch B2C organisations. With a background in theoretical linguistics and living experience in Japan and China, he works exclusively on finding out everything the conversational UI can do.

# The current state of Chatbots

Did you ever think "I don't know why I should be excited about chatbots - and at this point I'm too afraid to ask" ?

This talk is for you!

Chatbots 'have potential', as you are able to read almost anywhere. But what potential is that? What's so special about the chat UI? Why use a bot when a website or app can do the same thing? Has anyone been succesful so far in providing actual value with a bot? Where are we all going with this? What are the pitfalls?

All these questions and more will be answered in a lightning talk about the State of The Bot.

2. Adrienne Enggist - Booking.com

Adrienne Enggist is the Director of Product for all things post-conversion at the world’s largest online travel agency, Booking.com. Her current focus is the Booking Assistant, their new conversational service platform. She has been a product manager for travel distribution on the web (in one form or another) since 1998.

Postmodern hospitality: How will conversational computing and machine learning change how we travel?

Once upon a time, world travel was difficult or impossible without the support of a knowledgeable travel agent, and the experience of the destination was facilitated by the hotel concierge. 

In this talk we’ll explore why messaging can facilitate a return to this level of support and personalisation, and make it available to all.

3. Alexander Wijninga - Watermelon Ventures

Alexander Wijninga is the CEO & Founder of Watermelon Ventures. With his 5 year experience in entrepreneurship he started as a youngster selling social media advise. Social media is where conversational UI starts. In 2015 he started selling software which would make it possible to WhatsApp with your customers with your whole support team at the same time. Later on he went bankrupt and is now reinventing customer support. (which takes at least 10 months to do so)

From “Most Promising young entrepreneur 2016” to bankruptcy two months later. What did we do to grow very rapid and what did go wrong? In my talk I will explain the technical issues we had to resolve during our great time at Watermelon. 

Event organizers
  • ProductTank AMS

    ProductTank provides an opportunity for Product Managers working for (or wanting to work for) web companies in the Netherlands to exchange ideas and experiences about Product Management & Design, Business Modelling, Metrics, User Experience and all the other things that get us excited. Events include talks from guest speakers on topics around product management, networking opportunities, and a good old-fashioned chin-wag over a beer or two. We're open to companies big and small. We also welcome early-s

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