Chief Customer Officer New Zealand Conference, Auckland

Aug 1, 2018 · Auckland, New Zealand

Kia Ora koutou,

This event is to inform you, that as a UX Meetup member, you can get a 20% discount for the Chief Customer Officer (COO) New Zealand Conference!

The discount code is: WUX20

If you'd like to bring the team, contact COO for group discounts on [masked] or [masked]

The conference is taking place on the 1-2 August in Auckland, and the CCO team have assembled the region’s leading Chief Customer Officer’s at New Zealand’s first Chief Customer Officer event to connect you to what’s next in CX.

Bringing together CX leaders from several different industries, including banking and finance, insurance, retail, telecoms and government, we deliver into the key themes for 2018 including: human centred design, leadership buy-in, digital & cultural transformation, AI and machine learning. CCO NZ is the essential event for CX leaders from all sectors.

Why attend CCO New Zealand?

COO New Zealand created a host of different and engaging formats along with a wide range of topics and perspectives so you can build a 2-day agenda guaranteed to deliver huge value to your latest projects.

· SPEED NETWORKING: A meet-your-peers session, giving you the opportunity to meet fellow delegates and network.

· CCO THINK TANK: Be part of thought-provoking discussions on how customer centricity can deliver your organisation's purpose.

· DEDICATED LEADERSHIP BUY-IN and CULTURAL TRANSFORMATION TRACKS: Tailor your own agenda with our dedicated tracks designed to provide you with both an interactive element during discussions groups, as well as practical examples with track specific case studies.

· 35+ THOUGHT LEADERS: Hear from the region’s leading CX professionals on how they have tackled CX, service design and innovation.

· CASE STUDIES: We have jam packed 11 case studies across 2 days, highlighting current CX projects to help you gain insights into specific CX strategies and learn everything from best practice to make a lasting impression.

· CCO TOP 10 ROUNDTABLE: During this interactive session, attendees will join individual roundtables to discuss the top 10 tips in CX best practice, looking at various aspects of discovery, service elements and what mistakes to avoid.

Secure your seat in the front row and hear the latest, up-to-the-minute updates directly from the following expert speakers:

· Rachael Powell, Chief Customer & People Officer, Xero (Australia)
· Rod Snodgrass, Chief Customer Officer, Vector
· Trent Mankelow, Chief Customer Officer, Trade Me
· Baruch Ter Wal, Chief Customer Officer, Performance Lab Technologies
· Stephanie Charles, Chief Customer Officer, Star Now
· Jo Kelly, Chief Marketing Officer, UBank (Australia)
· Dave Simmons, Chief Operating Officer - New Business, Tourism Holdings Limited
· Tracy Smithers, Director of Customer and Direct Response, Westpac NZ
· Susanne Stevenson, Director Customer Futures & Insights, IAG
· Neville Williams, Director Community & Services, Waikato Regional Council
· Ayela Thilo, Director, Customer Experience, Bupa (Australia)
· Regan Savage, Marketing Director, Trade Me
· Campbell Wright, General Manager Contact Centres, ANZ (Australia)
· Susan Parkes, GM Customer Central, Auckland Transport
· Meghan White, GM of CX|UX Experience and Design, Spark NZ
· Dougal Swift, General Manager – Membership & Brand, AA NZ

Event organizers
  • User Experience (UX) Wellington

    Our purpose is to create an environment that connects people, skills and ideas, whether you just have an interest in UX, or you're an experienced practitioner. We run talks, workshops and social events for the UX community. Events are held once or twice a month, and we attempt to get a mix of evening and lunch time events to suit all lifestyles.  If you have any ideas, or want to run a session yourself, please contact us at We also have a website, where we share resources and write-up key

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