Better Onboarding // UX Book Passion Talk

Oct 18, 2021 · Copenhagen, Denmark

E-meet Krystal Higgins and hear her story behind the book 'Better Onboarding'

A user onboarding experience is the process that welcomes new users and guides them from their current situations to lasting success. But in a team’s quest to address concerns about conversion metrics and feature awareness, onboarding often gets reduced to a one-size-fits-all, front-loaded piece of instruction. As a result, it misses out on its larger opportunity to support long-term business goals and doesn’t scale to support new users in different situations. We need to move past front-loaded instruction and toward better onboarding.

Zoom Link:


- Presentation of CPHUX and format

- UX Passion Talk by Krystal Higgins

- Group discussion/Q&A with Krystal Higgins


When users try your product for the first time, what keeps them coming back? Onboarding can make the difference between abandoned accounts and devoted use—if we design it as a holistic, ongoing process.

Krystal Higgins demonstrates how the best onboarding experiences guide people as they interact, helping them follow their own path to success. Gain practical strategies and techniques for designing effective guidance, whether you’re working through a redesign, launching new features, rolling out service updates, or welcoming back returning users. Set aside the tutorials, manuals, and intrusive instructions of the past, and learn how to use guided interaction to help users find their way—and get value out of every step.

Buy the book here:


Krystal Higgins

UX lead & Author of "Better Onboarding"

Better Onboarding // UX Book Passion Talk image
Krystal is a lead UX designer who connects the dots between products, systems, and the people who use them. She has a passion for user onboarding and wrote Better Onboarding to help teams understand how to guide their new users. She also shares tips for designing in-product guidance through talks, workshops, and through her blog at Outside of her onboarding work, she’s spent more than 15 years working on mobile, web, wearable, and new-platform products at companies like NVIDIA, eBay, and, currently, Google.


Twitter: @kryshiggins


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Where will the webinar happen?

We will be using Zoom for this event, you can participate both via your phone or your computer. If you're using your phone, make sure to download the app before the event.

Can I get the recording/slides afterwards?

Yes, all of our members have access to our Webinar Library, which will be uploaded shortly after the event.



By participating you automatically give CPHUX permission to record the webinar with the intention of using it for internal self-improvements and for all CPHUX Core Community Members.



CPHUX is the largest UX Community in Copenhagen. We bridge the gap between UX Designers and businesses. Create transparency around UX and unite the amazing designers which are in our ecosystem. We support and embrace all UX initiatives, so feel free to reach out for future collaborations.

Event organizers

    Ladies that UX Cph is merging with CPHUX. We believe we can make more impact by uniting the two UX communities, therefore is this group now called CPHUX. CPHUX is focused on UX designers in Copenhagen. Our main agenda is to bridge the gap between companies, unite designers, create transparency around UX, by doing this we raise the industry standard of UX design. Follow CPHUX on Facebook here If you're a Lady, join the Ladies that UX Facebook Group https://www.face

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